Qantas Airways Moscow Office – Services, Support & Travel Guide

The Qantas Airways Office in Moscow, Australia’s national carrier, is one of the world’s most respected airlines, known for its excellent safety record, superior service, and international reach. While the airline is headquartered in Sydney, it operates globally through a combination of direct flights, partnerships, and alliances. As of now, Qantas does not have a physical office in Moscow, Russia, but Russian travelers can still conveniently access Qantas services through its website, partner airlines, and global customer service centers.

This comprehensive guide covers everything you need to know about Qantas Airways’ presence in Moscow, how to book flights from Russia, available services, and how to get customer support without a local office.

About Qantas Airways

Founded in 1920, Qantas is the third-oldest airline in the world and a key member of the Oneworld airline alliance. It connects passengers to more than 85 destinations globally, with strong networks across Australia, Asia, the Americas, Europe, and Oceania.

Qantas is best known for:

Award-winning in-flight service
High safety and operational standards
An advanced fleet, including the Boeing 787 Dreamliner and Airbus A380
The Qantas Frequent Flyer program
Seamless global connections through alliance partners

Qantas Airways in Moscow: Office Availability

Currently, there is no dedicated Qantas Airways office in Moscow or anywhere in Russia. This absence is primarily due to limited direct routes between Australia and Russia and current geopolitical constraints affecting international aviation.

Despite this, Qantas maintains strong support systems that allow Russian travelers to book and manage flights, access customer service, and travel globally using connections through trusted partner airlines.

How Russian Travelers Can Book Qantas Flights

Russian passengers can still fly with Qantas by booking itineraries that include partner airlines for the first leg of the journey, connecting to a Qantas-operated route from major international hubs.

Common Connection Routes:

Moscow → London → Sydney
Moscow → Doha → Melbourne
Moscow → Singapore → Brisbane
Moscow → Bangkok → Perth

These flights often involve a codeshare arrangement with Oneworld members like British Airways, Qatar Airways, or Cathay Pacific. Thanks to alliance benefits, travelers enjoy coordinated baggage handling, shared loyalty points, and smooth transfer services.

You can book these routes directly via:

Accredited travel agencies in Russia
Oneworld partner airline offices

Services Available to Qantas Passengers in Moscow

Though a physical office is not present, Qantas offers full access to its services for Russian-based travelers through online platforms, phone support, and international service centers.

1. Flight Booking & Management

Travelers can book tickets directly from the Qantas website, mobile app, or trusted travel agents. Key features include:

Booking one-way or return flights
Multi-city and stopover options
Online payment and confirmation
Seat selection and meal preferences
Fare upgrades and class changes

2. Customer Service & Help Desk

Qantas provides 24/7 assistance via its global support network. While there is no Moscow office phone number, customers in Russia can reach out to:

Qantas London Office: +44 208 600 4300
Qantas Singapore Office: +65 6415 7373
Customer Support Page: Qantas Contact Us

Live chat and email options are also available on the website.

3. Baggage Allowance & Check-in

Economy Class: Up to 30kg of checked baggage
Business Class: 40kg or more depending on fare
Carry-on: 7kg standard allowance

Online check-in is available 24 hours before departure. Passengers flying on a codeshare flight from Moscow will check in with the operating airline (e.g., Qatar Airways or British Airways), and baggage is often transferred through to the final destination.

4. Frequent Flyer Program

The Qantas Frequent Flyer program is open to international travelers. Members can:

Earn Qantas Points on Qantas and partner airlines
Redeem points for flights, upgrades, or lounge access
Enjoy tier benefits such as priority check-in, boarding, and baggage

You can join the program for free online.

Travel Support for Russian Passengers

Even without a local Moscow office, Qantas provides robust support for international travelers through:

Online Self-Service Tools: Manage bookings, check-in, request changes, or cancel flights
Mobile App: Available on iOS and Android for flight tracking, updates, and digital boarding passes
Email & Live Chat: Ideal for general inquiries, refunds, and travel policy questions
International Sales Offices: Located in key cities including London, Singapore, and Bangkok

Recommended Travel Agencies in Moscow

Several well-known travel agencies in Moscow collaborate with international carriers and can assist with booking Qantas itineraries. These include:

Intourist
Biblio-Globus
Carlson Wagonlit Travel
TUI Russia

These agencies can help with:

Multi-leg flight arrangements
Visa and entry information
Corporate travel solutions
Qantas codeshare bookings

Tips for Flying Qantas from Moscow

Here are a few practical tips for making the most of your Qantas experience when traveling from Russia:

Check Visa Requirements
Ensure you have the appropriate visas for all transit and destination countries, especially Australia.
Use Oneworld Benefits
Enjoy smoother travel with shared loyalty perks, airport lounges, and baggage handling.
Arrive Early for Transfers
Allow plenty of time for airport transfers, particularly when changing terminals at international hubs.
Stay Informed
Use the Qantas app or website to stay updated on flight changes, delays, and entry requirements.
Choose Trusted Routes
When booking through partner airlines, prioritize seamless connections via London, Doha, or Singapore for better service coordination.

Why Choose Qantas Airways Office in Moscow?

Even without a direct presence in Russia, Qantas remains a top choice for long-haul travel due to its:

Excellent Global Reputation: Safe, punctual, and service-driven
Worldwide Reach Through Partners: Travel easily using Oneworld member airlines
Flexible Baggage Policies: Generous allowances compared to other carriers
Superior In-Flight Experience: Comfortable seats, premium entertainment, and quality dining
Loyalty Rewards: Earn and redeem Qantas Points globally

Final Thoughts

Although Qantas Airways does not have a dedicated office in Moscow, Russian travelers can still access all the airline’s key services. Through its global website, customer service centers, and travel agency partners, Qantas ensures a smooth and high-quality travel experience from Russia to Australia and beyond.

If you're planning a long-distance journey and want the reliability of one of the world’s leading airlines, Qantas offers a dependable and comfortable solution—even without direct flights from Moscow.

Frequently Asked Questions.

1. Where is the Qantas head office?

The Qantas Airways head office is located in Mascot, a suburb of Sydney, New South Wales, Australia. The official address is 10 Bourke Road, Mascot NSW 2020, Australia. This headquarters, often referred to as the Qantas Campus, houses the airline's executive leadership, corporate departments, and various operational teams. Being close to Sydney Kingsford Smith Airport (SYD), the location supports efficient airline management and logistics. Qantas's head office serves as the central hub for global strategy, planning, customer service, and flight operations, ensuring smooth coordination across its domestic and international networks.

2. Does Qantas fly to Moscow?

Yes, Qantas Airways does operate flights to Moscow, but not directly. Passengers traveling from Australia to Moscow typically fly with Qantas on the first leg of their journey, connecting through partner airlines such as Emirates, Etihad Airways, or flydubai. These connections often transit through hubs like Dubai International Airport (DXB), Abu Dhabi International Airport (AUH), or Melbourne Airport (MEL), before arriving at Moscow's Domodedovo Airport (DME) or Sheremetyevo International Airport (SVO). For example, a common route from Sydney to Moscow involves a Qantas flight to Melbourne, followed by an Emirates flight to Moscow.

3. How do I speak to someone at Qantas Airways?

To speak to someone at Qantas Airways, you can call their customer service number available 24/7. For general inquiries, passengers in Australia can dial 13 13 13, while international callers can use the number +61 2 9691 3636. If you’re a Frequent Flyer member, there is a dedicated line—13 11 31 in Australia or +61 2 9433 2329 internationally. Alternatively, you can use the live chat feature on the Qantas website or contact them via their official social media channels. The Qantas mobile app also offers direct customer support and booking management options.